SHIPPING AND RETURNS
The Sanari Candle Difference
SHIPPING & RETURNS
At Sanari Candle, our goal is to ensure that your overall experience is a positive one. That starts from the moment you visit our website, choose which all natural, essential oil candles you want to experience, through shipping, and ultimately enjoying your Sanari Candles in the comfort of home.
Standard Ground Shipping for orders in the Continental United States. Free shipping on orders over $50 prior any applicable sales tax valid in the Continental United States prior any applicable sales tax. Orders that do not meet the minimum $50 pay a flat rate charge of $7.95 for the entire order. All orders of in-stock items placed by 2 pm Pacific time Monday – Friday day will ship the same day! To view the most up-to-date status regarding your order, visit online My Account. You can also contact Customer Service at (310) 735-0448 or by using the contact form.
RETURNS & EXCHANGES
How Do I Return Products?
You may return any unopened merchandise in its original condition; including original packaging and packing slip within 10 days of receipt and you will receive a full refund less shipping. We cannot refund shipping unless an error was made by our order processing team. Shipping will be charged on any replacement products. To request a return, please contact our customer service at (310) 735-0448 or email at firstname.lastname@example.org , we require the following information to process your return. (If this information is not included, we will be unable to process your return.)
Full name and address
Original Order Confirmation Number
Your reason for returning the merchandise
If your products were damaged during shipment, please save the box and its contents and contact us at email@example.com we will contact the carrier and your damaged products will be replaced.
It is our great privilege to establish partnerships with boutiques, spas, and apothecaries throughout the U.S. and beyond. To inquire about how to become a wholesale partner, please contact our customer service at (310) 735-0448 or email at firstname.lastname@example.org.